Thomas Cook ARA 2010 cover image

Our world of opportunity
Customer satisfaction
Customer Satisfaction

Looking after our customers

We have continued to meet and exceed customer expectations in spite of the challenging year and the complications with the volcanic ash cloud.
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Online travel agent
Online Travel Agent

Creating a top three european online travel agent

Alongside our more established sales channels, e-Commerce is an increasingly important channel for our business and one of our key drivers for growth.
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Destination management
Destination Management

Leveraging our group buying power

Historically, operations in our destinations have been performed by teams in each of the local markets. We’ve now introduced a more centralised approach to unlock value.
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Airline synergies
Airline Synergies

Realising benefits from our international airlines

Working together, our airlines are achieving significant savings by improving fuel efficiency and consolidating suppliers.
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